Full Time Role (40 hours per week). Competitive Salary
An exciting opportunity is available for an enthusiastic, dynamic and motivated Patient Pathway Administrator for the Healthy You integrated Lifestyle Service across Cambridgeshire and Peterborough
The key functions of the role are:
- Support patients with an initial triage into our Tier-3 adult weight management service, providing empathetic and motivational support, to ensure a professional entry into the service.
- Provide day to day triage support for the Healthy You service e.g. handling telephone calls/messages, electronic communication, appointment management and updating patient records
- To use the SystmOne clinical system, our patient data management system
The successful candidate will:
- Have excellent communication skills – written, verbal and non-verbal, and listening skills.
- Have sound knowledge of the SystmOne clinical system and Microsoft Office
- Emotionally sensitive and empathetic to members of the public accessing our service.
- Methodical and highly organised approach to work.
We would like to hear from you if you are experienced in:
- SystmOne clinical system and Microsoft Office
- Providing 1:1 support and triage to service users
- Using software systems to document, collate and evidence work
- Working in a dynamic and challenging environment, able to respond to and relate with, various professionals.
To apply: Please submit your CV and supporting statement to [email protected]
Closing date: Friday 26th November
Please note: Interviews will take place on Thursday 2nd December
All offers are subject to enhanced DBS checks and satisfactory references.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
JOB DESCRIPTION
Patient Pathway Administrator
MAIN PURPOSE
To provide an important role as a Patient Pathway Administrator within Cambridgeshire and Peterborough Healthy You Integrated Lifestyle Service.
This post will:
- Support patients with an initial triage into our Tier-3 adult weight management service and throughout the programme with administrative duties such as booking appointments, sending correspondence, responding to Tasks on SystmOne and dealing with queries, by providing empathetic and motivational support.
- Provide day to day triage support for the Healthy You service e.g. handling telephone calls/messages, electronic communication, appointment management and updating patient records
- Use the SystmOne clinical system, our patient data management system
SUMMARY OF RESPONSIBILITIES AND DUTIES
- To support with the initial triage of Tier 3 adult weight management patient’s referred to the service. This includes undertaking an initial call with the patient to book a screening appointment.
- To support Tier 3 patients through the programme including appointment booking and dealing with any issues they have.
- To use the SystmOne clinical system, our patient data management system
- To be the main point of contact throughout a Tier 3 adult weight management patient’s journey of care, from initial access to signoff, support navigation and access into interventions within the service as well as support to access wider community services.
- Provide day to day triage support for the Healthy You service e.g. handling telephone calls/messages, electronic communication, appointment management and updating patient records
- Escalate patient issues and concerns to specialist teams when needed, using agreed mechanisms to document need, action and result, recognising skills boundaries. when needs exceed the skills and competencies of the virtual behaviour change team
- Utilise a range of communication methods including digital technologies, telephone, email and text to ensure patient-led support is proportionate to individual needs
- Be compliant with all relevant policies, procedures and guidelines, including the appropriate code(s) of conduct associated with this post; maintain awareness of safeguarding issues, report and acting on concerns in accordance with Everyone Health and Local Authority policies and procedures.
- Take responsibility for own CPD and participate in Everyone Health’s induction, training and continual professional development as required; recognise and work within own competence and professional code of conduct.
- Prioritise, organise and manage own workload in a manner that maintains and promotes high quality.
- Ensure that commitment to equality and diversity is reflected at all stages of project planning, delivery and evaluation, in line with agreed service standards.
- Be an ambassador for Healthy You, promoting the service to members of the public and other stakeholders/ partners, where appropriate.
PERSON SPECIFICATION
1. SKILLS & ABILITIES
- Excellent communication skills – written, verbal and non-verbal, and listening skills
- To be able to use the SystmOne clinical system and Microsoft Office
- Sound interpersonal skills with proven ability to work effectively with all levels of colleague, staff representatives, managers, external agencies and service providers.
- Keep accurate records to provide data and monitoring information.
- Ability to write down information in clear accurate English.
- Emotionally sensitive and empathetic to members of the public accessing our service.
- Methodical and highly organised approach to work.
- Able to carry out regular, systematic tasks repeatedly.
- The ability to work independently and as part of a team.
- Be able to plan own time effectively and prioritise activities around the needs of the team and individuals in the community.
- Respond effectively to referrals in line with agreed service protocols.
- Computer literate – ability to maintain and monitor information systems.
- Flexible and adaptable approach to working.
- Value and respectful of other people – regardless of background or circumstances.
2. KNOWLEDGE
- Sound knowledge of the SystmOne clinical system and Microsoft Office
- Knowledge of good communications and engagement practice and how to translate practice into innovative and effective solutions
- Knowledge and understanding of current GDPR regulations, the Patient Confidentiality and Data Protection Act
- Insight and understanding regarding the varying local communities across Cambridgeshire and Peterborough would be beneficial
- An active interest in health & nutrition
3. EXPERIENCE
- Experience of using the SystmOne clinical system and Microsoft Office
- Providing 1:1 support and triage to service users
- Raising public awareness and provision of consistent healthy lifestyle messaging, on issues relevant to the health of the community
- Encouraging participation in activities
- Managing own workload, to ensure tasks are completed on time and to a high standard
- Using software systems to document, collate and evidence work
4. QUALIFICATIONS
Required: Education to GCSE Standard at grades A-C for a minimum of 5 GCSEs (or equivalent) including Mathematics and English language or literature.
5. SPECIAL CONDITIONS
- Highly motivated self-starter with resilience, determination and the ability to see jobs through to completion
- To be based in one of our offices (St Ives, March or Peterborough)
- This post involves working with vulnerable adults and as such the post holder will be required to apply for a disclosure of criminal records at an enhanced level (DBS).
6. SAFEGUARDING
Everyone Health Ltd is committed to safeguarding and promoting the welfare of the adults, young people and children who use the services. All staff have a responsibility to report any identified concerns of abuse or exploitation through the appropriate route in line with the respective policies and procedures.
Application deadline: 26/11/2021